FAQs
We’ve gathered answers to some of the most common questions about our jewelry, custom work, and studio process.
If you don’t see what you’re looking for, please reach out! We’re always happy to help.
Do you make custom jewelry?
Do you make custom jewelry?
Yes. Elliot works with clients in New York City and around the world to create bespoke jewelry pieces, from engagement rings and wedding bands to one-of-a-kind designs. Most styles on our website can be customized through the same process.
In-person appointments are available Tuesday through Friday (10 a.m. – 6 p.m.) and Saturdays (12 p.m. – 4 p.m.) at our Midtown Manhattan studio, by appointment only. For remote clients, consultations are available via FaceTime, Zoom, phone, and email.
How long does a custom order take?
How long does a custom order take?
Custom and made-to-order pieces typically take 4–12 weeks to complete, depending on design complexity, metal choice, and stone availability. If you’re working on a deadline, contact us, we’ll always do our best to accommodate you.
Can you redesign or reuse my existing jewelry or stones?
Can you redesign or reuse my existing jewelry or stones?
Yes. We can often reset heirloom gemstones or repurpose existing gold into a new design. Each project is evaluated individually to ensure the materials are suitable for reuse. Please reach out to discuss details before sending your piece.
Which countries are the products delivered to?
Which countries are the products delivered to?
Orders placed on this shop can be sent worldwide.
Do I necessarily have to create an account to order?
Do I necessarily have to create an account to order?
No it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.
What types of credit cards do you accept?
What types of credit cards do you accept?
We accept Visa, MasterCard and American Express cards. Alternatively, you can finalize your order with PayPal payment service.